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Part-Time Specialist IV, Student Services-Enrollment (#18341) CF - 18341 more...
Location:Cypress, TX
Company:Lone Star College
First posted:April 21, 2017
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Job Details

Job Title Part-Time Specialist IV, Student Services-Enrollment (#18341) CF Job ID 18341
Location
LSC-CyFair
Full/Part Time Part-Time

Favorite Job
Regular/Temporary Regular

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position.  A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Campus Marketing Statement

Lone Star College-CyFair

Nationally recognized, globally connected and locally focused, Lone Star College is the largest college or University in Houston and one of the fastest growing community colleges in the United States. With more than 80,000 credit students each semester and a total enrollment of 95,000, Lone Star College is committed to student success and credential completion. LSC adds $3.1 billion to the local and regional economy by providing educational opportunities across the north Houston region. Lone Star College-CyFair, a comprehensive community college for the 21st century, provides a dynamic, collaborative learning environment for life-long learning centered on learning engagement. Located in suburban northwest Houston in the heart of the CyFair Community, the college provides a full range of offerings including unique programs in fire science technology, logistics management and sonography. Since opening our award winning campus in 2003, the college has experienced record growth and supports an exciting learning environment that brings together state-of-the-art technology and active, collaborative learning.

Position Summary

Under general/limited supervision this position is responsible for multiple significant functions in Student Services.  This position will act as an expert in many areas and provides advice and information to others.  Ensures that all district policies/practices surrounding functions are implemented/carried out correctly by others.  Typical duties may include information gathering and review, presentation of information in verbal or written form, some interpretation of information.  At higher levels, also provides advice and counsel in area of expertise in Admissions, Registration and Student Records.

Job Functions

  1. Provides general LSC - Cy Fair information, handles complaints, and answers caller or registration counter questions via phone, e-mail, and other forms of communication.

  2. Functions as first response access point for all students providing information, direction and step-by-step instructions to students on self-service modules including admission, enrollment, registration, and student records access and account status and related materials.

  3. Resolves level 1 issues and level 1 escalations for student record support, refers level 2 adjustments and corrections to appropriate Student Success or Business Office personnel for proper resolution.

  4. Achieves high level of first issues resolution.

  5. Submits knowledge base information to manager for review and distribution.

  6. Responsible for accurate documentation and assignment for issues that must be routed back to various campus departments or functional teams for resolution.

  7. Possesses excellent knowledge of Peoplesoft Campus Solutions student records and LSC student portal, myLonestar.edu.  Utilizes high degree of technical expertise in student self-service modules and sensitively to customer issues and inquiries.

  8. Actively participates in training sessions.

  9. Makes recommendations for change in current Admissions & Records support policies and procedures to manager.

  10. Assist training of part-time specialist staff during enrollment peak.

  11. Responsible for other reasonable, related duties as assigned.

Required Qualifications

  • Some college plus one year of related experience.

  Preferred Qualifications

  • Associate's degree or higher and at least one year of related work experience.

  • Customer service background.

  • Experience in job-related area in a community college or university.

Knowledge, Skills, & Abilities

  • Strong written, verbal and interpersonal communication skills, strong organizational skills.

  • Committment to customer service.

  • Ability to work effectively with a wide variety of students from various socioeconomic and ethnic backgrounds.

  • Results-oriented and self-motivated person.

  • Experience and knowledge of Microsoft Office. (Word, Excel, PowerPoint, Outlook, and Access)

  • Ability to work flexible hours.

Salary

Hourly Pay Rate is $12.25 per hour ( Not to exceed 19.5 hours per week)

Work Schedule & Conditions

Work is performed in a climate controlled environment.  Varies Monday through Saturday (includes evening hours).

Benefits Marketing Statement

By joining our top notch institution, you will enjoy being a part of an organization that offers offer a supportive, collegial work environment, excellent work/life balance, tuition reimbursement, participation in the TIAA-CREF retirement plan and more.

How to Apply

ALL APPLICANTS MUST APPLY ON-LINE ONLY

To learn of all available opportunities go to: (please use the apply button below) .  Search by keyword or click the "Advanced Search" link to search by keyword or Job Opening ID.  Application materials will not be accepted via fax, e-mail, mail or hand delivery.

Normally there is no contact with applicants unless they are selected for interview.  Some openings are posted year-round and are re-posted periodically; these applicants will be notified and asked to re-apply in order to remain active applicants for those positions.

All positions are subject to a criminal background check.  EEO Employer

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